North West Credit Union is seeking a dedicated Member Service Representative to join its team in Sligo on a 12-month fixed-term contract. This customer-focused financial services role offers an excellent opportunity for candidates with banking, cashier, customer service, or credit union experience who are passionate about delivering exceptional member support and financial guidance.
As a Member Service Representative in Sligo, you will support members across frontline and back-office operations, processing financial transactions, assisting with lending queries, and promoting credit union services that improve members’ financial wellbeing. This role is ideal for individuals who thrive in a fast-paced environment and are committed to providing professional and efficient member experiences.
Job Overview
The Member Service Representative reports directly to the Senior Counter Official and plays a key role in supporting the day-to-day operations of North West Credit Union. The successful candidate will act as a primary point of contact for both existing and prospective members, assisting with transactions, account services, loan applications, and member enquiries.
This fixed-term financial services opportunity in Sligo offers hands-on experience in a member-focused organisation committed to community banking, service excellence, and professional development.
Key Responsibilities
- Accurately handle cash transactions, reconcile balances, and resolve discrepancies.
- Assist members with account openings and ensure AML documentation is complete and compliant.
- Support members with online account access and digital banking services.
- Carry out daily operational procedures including start-of-day and end-of-day processes.
- Process EFT payments, automatic member transactions, and foreign exchange requests.
- Manage lending applications and respond to loan-related member enquiries.
- Provide excellent customer service across counter, phone, email, and online channels.
- Handle member complaints professionally and escalate where necessary.
- Maintain accurate records in line with GDPR and data protection requirements.
- Promote North West Credit Union products and services to existing and prospective members.
- Support arrears management and payment-related member queries.
- Participate in ongoing training and contribute to service improvement initiatives.
Required Skills & Qualifications
- Previous experience in financial services, customer service, cashiering, or call centre environments is desirable.
- Strong interpersonal and communication skills with a professional and empathetic approach.
- Ability to work independently and collaboratively as part of a team.
- Excellent attention to detail and organisational skills.
- QFA qualification is desirable or willingness to work towards a qualification aligned with the Central Bank Minimum Competency Code (MCC).
- Successful candidates must satisfy Central Bank Fitness & Probity standards.
- Knowledge of AML, GDPR, and financial compliance procedures is advantageous.
Salary, Benefits & Working Hours
- Salary: €29,000 – €40,000 per year.
- Job Type: Fixed-term contract.
- Contract Duration: 12 months.
- Company pension scheme.
- Bike to work scheme.
- Employee assistance programme.
- Sick pay benefits.
- Work Location: In person in Sligo, County Sligo.
Location & Employer Information
North West Credit Union is a community-focused financial institution serving members across the north-west region of Ireland. Based in Sligo, the organisation is committed to delivering trusted financial services, promoting financial wellbeing, and maintaining a strong member-first culture.
This Member Service Representative job in Sligo offers the opportunity to build a rewarding career within the credit union sector while contributing directly to the financial confidence and success of local members.
Application Details
Employer Website: https://www.nwcu.ie/
Shortlisting may apply and candidates will be shortlisted based on the information provided during the application process.
