eir is currently recruiting for a Customer Care Representative to join its growing customer support team in Sligo, County Sligo. This full-time fixed-term opportunity is ideal for motivated individuals who enjoy helping customers, solving problems, and working in a fast-paced telecommunications environment.
This Customer Care Representative job in Sligo offers strong career progression opportunities, a supportive workplace culture, performance bonuses, and extensive employee benefits. Successful candidates will work alongside an ambitious team focused on delivering excellent customer service experiences across eir’s products and services.
Job Overview
As a Customer Care Representative with eir, you will support customers by handling queries, resolving issues, and providing excellent service across telecommunications products and services. The role requires strong communication skills, empathy, attention to detail, and the ability to thrive in a target-driven environment.
You will become part of a collaborative customer care team that values continuous improvement, customer satisfaction, and career development. This role also provides ongoing training and upskilling opportunities to help employees grow within the organisation.
Key Responsibilities
- Handle customer queries professionally and efficiently via phone and digital systems
- Provide effective solutions while delivering a positive customer experience
- Listen carefully to customer concerns and identify the best possible outcomes
- Maintain accurate customer records and update systems as required
- Work collaboratively with team members to achieve service and performance targets
- Demonstrate excellent communication and problem-solving abilities
- Support customers with eir products, services, and account-related enquiries
- Contribute positively to the company’s customer-focused culture
Required Skills & Qualifications
- Excellent spoken and written English skills
- Strong communication and listening abilities
- Customer-focused mindset with a passion for helping others
- Good PC and digital system skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organisational skills
- Comfortable working independently and within a team
- Ability to work in a results-driven environment
- Fast and accurate typing skills
- Valid authorisation to work in Ireland
Salary, Benefits & Working Hours
Salary for this Customer Care Representative position starts from €27,593 per year with an additional 10% bonus structure, bringing potential earnings to approximately €30,352 annually. Additional commission opportunities may also apply.
- Monday to Friday working schedule with one Saturday shift per month
- Working hours between 9:00am and 6:30pm on varied shift patterns
- Annual leave entitlement
- Pension scheme contribution
- Discounted health insurance
- Employee Assistance Programme and wellness supports
- Complimentary onsite snacks, sandwiches, tea, and coffee
- Performance rewards and One4All voucher incentives
- Staff discounts on broadband, TV, mobile plans, and accessories
- On-site parking available
Location & Employer Information
This role is based in Sligo, County Sligo, offering candidates the opportunity to work within one of Ireland’s leading telecommunications providers. eir is focused on connecting communities across Ireland through innovative telecommunications and technology solutions while maintaining a strong emphasis on employee wellbeing and career growth.
The company promotes an inclusive and supportive workplace culture, encouraging teamwork, professional development, and employee engagement through various onsite initiatives and community activities.
Application Details
Applicants interested in this Customer Care Representative job in Sligo can apply directly online through the official application portal below.
Employer Website: https://www.eir.ie/
Employment Type: Full-time, Fixed-Term
Work Location: In person – Sligo, County Sligo
Last Day to Apply: 25 May 2026 at 10:00 AM
