IT Field Engineer Sligo – PFH Technology Jobs

PFH Technology, owned by Ricoh, is recruiting an IT Field Engineer in Sligo to deliver high-quality End User Computing (EUC) support services. This IT Field Engineer Sligo role involves supporting customer IT infrastructure, resolving technical issues, and ensuring business continuity across client sites.

This is an excellent opportunity for an experienced IT professional with strong Windows, hardware, and customer support experience who enjoys working in a dynamic field-based environment.

Key Responsibilities

Prioritise, manage, and respond to helpdesk calls logged on the helpdesk system, including travel to customer sites.
Establish and maintain strong working relationships with customers.
Troubleshoot hardware faults and coordinate referrals to third-party vendors where required.
Perform system administration tasks using Active Directory.
Diagnose and resolve hardware and software issues.
Install and configure computer hardware, operating systems (Windows 10 & Windows 11), applications, and peripherals.
Set up new shared folders on existing network shares.
Liaise with third-party vendors for software and hardware installations.
Manage data transfers and migration tasks.
Respond to ‘how-to’ and information requests, including data security and ICT policy guidance.
Document new solutions and maintain accurate records.
Support managed print devices and liaise with vendors regarding IP configurations.
Access consoles to deploy or provide solutions (e.g., content encryption).
Adhere strictly to SD processes, procedures, and escalation protocols.
Create and update records and databases with personnel, financial, and operational data.
Submit timely reports and prepare presentations or proposals as required.
Assist colleagues and project teams as requested.

Required Skills & Qualifications

Experience in an IT hardware environment, particularly with Windows 10 and Windows 11 installations.
Strong problem-solving, analytical, and decision-making skills.
Excellent customer service skills with the ability to empathise with users and support technology adoption.
Excellent written and verbal communication skills.
Strong working knowledge of the full Microsoft Office suite and report writing.
Demonstrated experience delivering high-quality outputs and documentation.
Full clean driver’s licence (essential).
Third Level IT qualification (desirable).
Microsoft certifications (advantageous).
Ability to collaborate across multiple teams and project phases.
Experience with IT governance and security policies (desirable).

Salary, Benefits & Working Hours

Salary: Competitive (on application).
Full-time field-based position in Sligo.
Opportunity to work with a leading ICT managed services provider.
Career development within a global organisation owned by Ricoh.
Exposure to enterprise-level IT infrastructure and vendor technologies.
Inclusive and equal opportunity employer.

Location & Employer Information

This IT Field Engineer Sligo position is based in Sligo, supporting customers across the region. The role involves on-site visits and field support.

PFH Technology, owned by Ricoh, is a premier provider of end-to-end ICT solutions and managed services, supporting organisations from SMEs to large enterprises. With ISO-certified Custodian™ Cloud and Managed Services, PFH provides nationwide ICT expertise across Ireland, with offices in Dublin, Cork, and Galway.

PFH is an equal opportunity employer and values diversity. Reasonable accommodation is available during the recruitment process and throughout employment for individuals with disabilities or access needs.