Bank of Ireland is one of Ireland’s leading financial institutions, committed to helping customers, colleagues, and communities thrive. We’re seeking an enthusiastic Welcome Advisor to join our dynamic team in Sligo, offering excellent career development opportunities in a supportive banking environment.
About the Role
As a Welcome Advisor with Bank of Ireland in Sligo, you’ll be the first point of contact for our personal and business customers, delivering exceptional service while building lasting relationships. This permanent, full-time position offers an exciting opportunity to develop your skills in financial services with no formal qualifications required.
Key Responsibilities
- Welcome and assist customers visiting our Sligo branch with professional, friendly service
- Identify customer needs and provide appropriate banking solutions and product recommendations
- Process routine banking transactions efficiently while ensuring accuracy and compliance
- Generate sales leads and referrals through proactive customer engagement and relationship building
- Support digital banking adoption by helping customers navigate online and mobile banking platforms
- Collaborate with team members to achieve branch targets and maintain excellent customer satisfaction scores
- Maintain up-to-date knowledge of Bank of Ireland products, services, and procedures
Required Qualifications
Essential Requirements
- No formal qualifications required – we welcome applications from all backgrounds
- Excellent communication skills with ability to explain complex information clearly
- Strong customer service orientation with genuine passion for helping others
- Team player mentality with collaborative approach to achieving goals
- Basic computer literacy and willingness to learn new banking systems
Preferred Qualifications
- Previous customer service experience in retail, hospitality, or financial services
- Sales experience with proven track record of achieving targets
- Technology enthusiasm and quick adoption of new digital tools
- Local knowledge of Sligo area and community connections
- Bilingual capabilities (English/Irish) advantageous
What We Offer
- Competitive salary with performance-based incentives
- Excellent pension contributions and comprehensive benefits package
- 23 days annual leave plus bank holidays for optimal work-life balance
- 6 months paid maternity leave and innovative fertility/surrogacy policies
- Substantial health insurance contribution plus employee assistance program
- Educational support for professional qualifications and career development
- WebDoctor access and financial wellbeing coaching services
- Clear career progression opportunities within Ireland’s leading bank
Ready to Apply?
Join Bank of Ireland’s Sligo team and start building your career in financial services. This role closes on August 15, 2025, so don’t miss this opportunity to become part of our customer-focused team.
