Senior Appeals Officer – National Appeals Office – Donegal | Apply Today

Join the Health Service Executive (HSE) as a Senior Appeals Officer (Grade VIII) in the National Appeals Office, based in Ballyshannon, Co. Donegal. This permanent position offers an exciting opportunity to contribute to the fair and efficient resolution of appeals within the HSE’s national services and schemes.

About the Role

As a Senior Appeals Officer, you will oversee the management and adjudication of appeals across HSE schemes, ensuring compliance with legislation, policy, and fair procedures. You will report to the Head of Service, National Appeals Service, and play a critical role in maintaining transparency and accountability in decision-making processes.

The post is office-based, with potential for blended working once training and induction are complete. A panel may be formed to fill future full- or part-time permanent or specified purpose vacancies.

Key Responsibilities

  • Lead and coordinate the appeals process in line with HSE policy and statutory obligations.
  • Assess complex appeal cases, ensuring timely and evidence-based decisions.
  • Supervise and support administrative and appeals staff.
  • Provide expert advice on policy interpretation and procedural matters.
  • Prepare reports, case summaries, and data returns for senior management.
  • Engage with stakeholders to maintain service quality and compliance standards.
  • Promote continuous improvement and efficiency within the appeals function.

Required Qualifications

Essential

  • Experience at Grade VII level or equivalent, preferably within the public or health sector.
  • Proven ability in case management, decision-making, and regulatory compliance.
  • Strong written communication and analytical skills.
  • Demonstrated experience in managing people or leading a small team.

Desirable

  • Qualification in law, public administration, or social policy.
  • Knowledge of HSE structures and appeals procedures.
  • Experience with digital case management or document control systems.

What We Offer

  • Salary: HSE Grade VIII (Code 0655) – per Department of Health Consolidated Salary Scales (effective 1 August 2025)
    €61,751–€77,401 per annum across 8 incremental points.
  • Contract: Permanent (whole-time or part-time) / Specified Purpose (whole-time or part-time).
  • Location: National Appeals Office, Ballyshannon, Co. Donegal.
  • Work Type: Office-based, with potential for blended working after training.
  • Excellent public sector benefits, including pension, annual leave, and opportunities for career progression within the HSE.

Ready to Apply?

Closing date: 03 November 2025 at 12:00 noon.
Late applications will not be accepted.

To apply, email your completed application form to
📧 recruitmanagement@hse.ie
Use the subject line: NRS15058 Senior Appeals Officer (Grade VIII)

Application Form & Details:
Job Specification (Word)
Application Form (Word)
Additional Campaign Information (Word)

Informal enquiries:
Damien McCallig, Head of Service
📧 damien.mccallig@hse.ie | 📞 087 119 3568

Subscribe
Notify of
guest
0 Comments
Most Voted
Newest Oldest
Inline Feedbacks
View all comments