Join Spotify’s Trust & Safety team in Dublin and help make one of the world’s most popular audio platforms safer and more inclusive. As an Associate Policy Support Specialist, you’ll be part of a dynamic global team dedicated to protecting users, creators, and the integrity of Spotify’s community standards.
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About the Role
As part of the EMEA Policy Enforcement Operations team, you’ll handle day-to-day policy enforcement and moderation. You will support critical investigations, manage sensitive or high-tier escalations, and improve the efficiency of operational workflows. This hybrid role combines investigative insight with policy interpretation and operational problem-solving to enhance user safety across Spotify’s platform.
This position follows a Wednesday–Sunday schedule, including weekend coverage, and is based in Dublin, Ireland (2–3 days per week in-office).
Key Responsibilities
- Conduct objective and timely investigations into reported content to ensure compliance with Spotify’s policies and regional regulations.
- Manage high-profile or urgent escalations, coordinating across internal and external stakeholders.
- Support crisis management for sensitive content and urgent moderation needs.
- Provide enforcement guidance, training, and feedback to vendor and operations teams.
- Identify risk patterns, monitor trends, and propose workflow or tooling improvements.
- Collaborate cross-functionally with Policy, Legal, and Engineering to drive process efficiency.
- Present insights and data through clear, actionable reporting and visualizations.
- Contribute to policy updates, ensuring operational practices align with regulatory frameworks.
Required Qualifications
Essential
- Bachelor’s degree (required).
- Minimum 1 year of experience in Trust & Safety or content moderation operations, ideally on digital platforms.
- Fluent in English and Turkish (both written and spoken).
- Proven ability to resolve complex, urgent escalations effectively.
- Excellent interpersonal and stakeholder management skills.
- Strong attention to detail, communication, and analytical ability.
- Demonstrated understanding of online safety, free expression, and regulatory issues.
- Highly adaptable with strong problem-solving and time-management skills.
Preferred
- Experience using Salesforce, SQL, or AI-powered workflow tools.
- Background in policy enforcement, investigations, or trust & safety strategy.
What We Offer
At Spotify, you’ll find a diverse, inclusive, and hybrid workplace where you can grow your skills while making an impact. You’ll enjoy competitive compensation, excellent benefits, and opportunities to collaborate with passionate people who are redefining the future of digital media and content safety.
Work type: Hybrid (2–3 office days per week)
Location: Dublin, Ireland
Employment type: Permanent, full-time
Closing date: 3 November 2025, 10:00 AM (GMT)
Ready to Apply?
Help Spotify keep the world’s sound community safe while empowering creativity across cultures.
