Tata Consultancy Services (TCS) is hiring a Back Office Support Agent for an 11-month fixed-term contract based in Letterkenny, County Donegal, with a hybrid work option after initial training. Join a global technology leader recognized for innovation and career development in Ireland’s Northwest.
Key Responsibilities
- Process back-office data and information requests accurately and efficiently.
- Ensure compliance with data protection, information security, and anti-financial crime policies.
- Achieve individual and team KPIs, SLAs, and quality metrics.
- Provide accurate and timely responses to customer enquiries.
- Support service delivery and maintain detailed tracking via computerised systems.
- Participate in ongoing personal and professional development.
- Demonstrate flexibility, teamwork, and initiative in handling diverse tasks.
Required Skills & Qualifications
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Proficiency in computer applications and office systems.
- Ability to work independently and collaboratively within a team.
- Professional, customer-focused approach.
- Experience in Life Assurance or Pension Services (desirable).
- Flexibility and adaptability to change.
Salary, Benefits & Working Hours
- Competitive salary with pension, health care, and life assurance.
- Laptop, phone, and access to training resources.
- Health & wellness initiatives and sports sponsorships (including the London Marathon).
- Full-time hours: 9:00 – 17:30, with some flexibility.
- Contract: Fixed term, 11 months.
- Hybrid working after approximately 3 weeks of office-based training.
Location & Employer Information
Tata Consultancy Services (TCS) is a global IT services and consulting leader with over 850 employees in Donegal. Recognized as Workplace of the Year by the Letterkenny Chamber, TCS fosters innovation, respect, and collaboration across its global network.
Location: Letterkenny, County Donegal, Ireland.
Application Details
Closing Date: 10th November 2025 @ 10 AM.
For accessibility or adjustment requests, email UKI.recruitment@tcs.com with the subject line “Adjustment Request.”
