St Luke’s Radiation Oncology Network is seeking a highly organised and experienced Outpatients Reception Supervisor (Grade IV) to join the Patient Services Department on a permanent wholetime basis. This is an excellent opportunity for an experienced administrative professional to lead frontline services in a specialised oncology setting.
This Outpatients Reception Supervisor Dublin role offers the opportunity to contribute directly to patient experience and operational excellence within a leading public healthcare service.
Job Overview
The Outpatients Reception Supervisor will oversee daily reception operations, ensuring efficient patient registration, appointment coordination, and high-quality customer service. The role involves supervising administrative staff, maintaining service standards, and supporting departmental management in delivering patient-centred care.
Reference: SLRON02800
Category: Management / Admin / ICT
Grade: Grade IV (0558)
Contract: Permanent Wholetime
Location: Dublin South
Health Region: HSE Dublin and Midlands
Key Responsibilities
- Supervise and coordinate the daily operations of the Outpatients Reception team.
- Ensure accurate patient registration, appointment scheduling, and data entry processes.
- Maintain high standards of customer service for patients and visitors.
- Support the implementation of administrative policies and procedures.
- Monitor workload distribution and staff performance.
- Liaise with clinical and multidisciplinary teams to ensure seamless patient flow.
- Assist in training, mentoring, and development of reception staff.
- Ensure compliance with HSE governance, data protection, and confidentiality policies.
Required Skills & Qualifications
- Previous experience in a healthcare administrative or supervisory role.
- Strong organisational and time-management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in healthcare information systems and Microsoft Office.
- Ability to lead and motivate a team in a busy clinical environment.
- Strong attention to detail and commitment to service quality.
- Understanding of GDPR and patient confidentiality standards.
Salary, Benefits & Working Hours
Salary is aligned with the HSE Grade IV (0558) payscale under the Department of Health Consolidated Salary Scales (1 August 2025) .
- Permanent Wholetime contract.
- Public sector salary scale with incremental progression.
- Access to public service pension scheme.
- Annual leave in line with HSE policy.
- Opportunities for professional development and training.
Location & Employer Information
This position is based at St Luke’s Radiation Oncology Network, Dublin South, within the HSE Dublin and Midlands region. The service delivers specialised oncology care across multiple hospital sites and plays a vital role in cancer treatment services across the region.
The role is advertised by the Health Service Executive and is open to both HSE and non-HSE applicants.
Application Details
To apply, please submit your application via the official recruitment portal:
https://www.rezoomo.com/job/93170/
Informal enquiries can be made to:
Jenny Rogers
Deputy Patient Services Manager, SLRON
Tel: 01 420 6946
Email: jenny.rogers@slh.ie
This competition is open to both HSE and non-HSE applicants.
Apply before the deadline to be considered.
Last Day to Apply: 03 March 2026, 12:00 PM
