Job Overview
PFH Technology Group is seeking a skilled and customer-focused IT Field Engineer in Sligo to support and maintain client IT infrastructure across multiple sites. This is an excellent opportunity for an experienced IT professional who thrives in a field-based role and is passionate about delivering high-quality technical support and business continuity solutions.
The IT Field Engineer Sligo role involves hands-on troubleshooting, system administration, hardware installations, and proactive support to ensure seamless IT operations for customers.
Key Responsibilities
- Prioritise, manage, and respond to helpdesk calls logged on the help desk system, including travel to customer sites
- Build and maintain strong working relationships with clients
- Troubleshoot hardware and software issues and escalate hardware faults to third parties where required
- Perform system administration using Active Directory
- Install and configure computer hardware, peripherals, operating systems, and applications
- Set up new shared folders on existing network shares
- Liaise with third-party vendors for software and hardware installations
- Support data transfers and migrations
- Provide guidance on data security, ICT policies, and “how-to” queries
- Document new solutions and update internal systems
- Support managed print devices and vendor coordination including IP configuration
- Access consoles to deploy solutions such as content encryption
- Follow SD processes, procedures, and escalation protocols
- Create and update records and databases with personnel, financial, and other data
- Submit reports and prepare presentations or proposals as required
Required Skills & Qualifications
- Full clean driver’s licence (essential)
- Experience in an IT hardware environment, particularly Windows 10 and Windows 11 installations
- Strong troubleshooting, analytical, and decision-making skills
- Excellent customer service skills with the ability to support users adapting to new technologies
- Excellent verbal and written communication skills
- Strong working knowledge of the full Microsoft Office suite
- Experience producing high-quality documentation and deliverables
- Third Level IT qualification (desirable)
- Microsoft certifications (advantageous)
- Ability to collaborate across multiple teams and project phases
- Knowledge of IT governance and security policies (desirable)
Salary, Benefits & Working Hours
Salary: Competitive pay
This is a field-based role located in Sligo, County Sligo. Working hours will align with customer and business requirements. PFH Technology Group offers the opportunity to work with a nationwide ICT provider delivering services to SMEs and large enterprise organisations.
Location & Employer Information
This IT Field Engineer role is based in Sligo, County Sligo, supporting customer sites in the region.
PFH Technology, owned by Ricoh – a global ICT company – is a leading provider of end-to-end ICT solutions and managed services across Ireland. With over 750 professionals nationwide and offices in Dublin, Cork, and Galway, PFH delivers procurement, design, deployment, and support services tailored to diverse organisational needs.
PFH Technology Group is an equal opportunity employer committed to diversity, inclusion, and providing reasonable accommodations throughout the recruitment process.
Application Details
To apply for this IT Field Engineer Sligo position, please submit your application using the link below
Last Day to Apply: 20 April 2026 at 10:00 AM
