The First Line Support Technician (On-Bus Systems) role with Bus Éireann offers a hands-on opportunity to support critical onboard technology across Ireland’s public transport network. This position plays a vital role in ensuring buses operate efficiently each day by maintaining ticketing, communication, and tracking systems.
Based across key locations including Dublin, Galway, Limerick, and Waterford, this role is ideal for technically minded individuals who enjoy problem-solving, working independently, and contributing to reliable public transport services.
Key Responsibilities
- Act as the first point of contact for depot staff reporting onboard equipment issues
- Perform troubleshooting tasks such as device resets, configuration updates, and diagnostics
- Ensure ticket machines and onboard systems are fully operational before daily deployment
- Replace faulty equipment, SIM cards, and maintain accurate tracking records
- Monitor dashboards and alerts (e.g. ServiceNow) to identify and address recurring issues
- Carry out routine health checks, audits, and software updates on onboard systems
- Maintain logs of equipment performance, faults, and replacements
- Collaborate with maintenance, IT, operations teams, and external suppliers
Required Skills & Qualifications
- Strong practical ability in troubleshooting and basic repair of electronic or onboard systems
- Comfortable using laptops, diagnostic tools, and software systems
- Excellent organisational and record-keeping skills
- Strong problem-solving ability with a methodical approach
- Clear communication skills for working with drivers and operational teams
- Ability to work independently and manage daily responsibilities effectively
- Full, clean Category B driving licence with flexibility to travel between depots
- Experience in technical support or transport operations is desirable
- Qualification in electrical, mechanical, or related technical field is an advantage
Salary, Benefits & Working Hours
This permanent First Line Support Technician role offers a competitive salary ranging from €40,000 to €50,000 per year, depending on experience and performance.
- 5 over 7 working pattern starting from 5:00 AM
- Typically one Sunday in every four required
- 20 days annual leave
- Company pension scheme
- Employee Assistance Programme
- Free or subsidised travel on CIÉ services
- Employee discounts and sick pay
- Access to learning and development supports
Location & Employer Information
This First Line Support Technician role is based across multiple Bus Éireann depots in Ireland, including Dublin, Galway, Limerick, and Waterford. The role supports frontline public transport operations, ensuring that critical onboard systems are functional and reliable for daily service delivery.
Bus Éireann is Ireland’s national bus service provider, committed to delivering safe, reliable, and efficient transport services nationwide. Employees benefit from a collaborative environment, strong operational support, and opportunities for career progression.
Application Details
To apply for this First Line Support Technician role, visit the official careers page
Applications must be submitted online via the Bus Éireann careers portal.
Last Day to Apply: 08 May 2026 at 05:00 PM
