Our Lady’s Hospice & Care Services is seeking a dedicated and organised Patient Services Administrator (Grade IV) to join its team in Harold’s Cross, Dublin South. This permanent whole-time opportunity offers the chance to contribute to a highly respected healthcare organisation that delivers compassionate specialist and palliative care services across the Dublin region.
This Patient Services Administrator role is ideal for experienced administrative professionals who thrive in busy healthcare environments and are committed to delivering excellent patient support and operational coordination. The successful candidate will play a key role in ensuring efficient patient services and administrative processes within a multidisciplinary healthcare setting.
Job Overview
The Patient Services Administrator (Grade IV) will support patient-facing administrative operations within Our Lady’s Hospice & Care Services in Harold’s Cross. The role involves managing patient service processes, coordinating communication across departments, maintaining accurate records, and supporting the wider patient services function.
This opportunity offers the chance to work within a publicly funded healthcare organisation recognised for delivering high-quality hospice and specialist care services while contributing to positive patient experiences and efficient service delivery.
Key Responsibilities
- Provide comprehensive administrative support for patient services operations
- Coordinate patient appointments, records, and service-related documentation
- Maintain accurate and confidential patient information systems
- Support communication between patients, families, healthcare professionals, and departments
- Assist with reporting, scheduling, and service administration tasks
- Ensure compliance with organisational procedures and healthcare administration standards
- Respond professionally to telephone and email enquiries
- Contribute to the smooth day-to-day operation of patient services functions
Required Skills & Qualifications
- Previous administrative experience within healthcare or a busy office environment
- Strong organisational and time management skills
- Excellent communication and interpersonal abilities
- Ability to manage confidential information with professionalism and discretion
- Proficiency in Microsoft Office and administrative systems
- Ability to work effectively both independently and within multidisciplinary teams
- Strong attention to detail and accuracy in record management
- Experience supporting patient or customer-facing services is desirable
Salary, Benefits & Working Hours
Salary for this Patient Services Administrator Grade IV role will be in line with applicable organisational pay scales. Competitive pay and benefits package offered.
- Permanent whole-time position
- Supportive healthcare working environment
- Opportunities for professional development and training
- Experience within a leading specialist healthcare organisation
- Employee wellbeing and support initiatives
Location & Employer Information
This role is based in Harold’s Cross, Dublin South, within Our Lady’s Hospice & Care Services. The organisation is widely recognised for delivering specialist palliative and hospice care services and provides a collaborative healthcare environment focused on patient-centred care, compassion, dignity, and professional excellence.
As part of the HSE Dublin and South East region under a Section 38 organisation, this opportunity offers the stability of publicly funded healthcare combined with the supportive culture of a specialist care provider.
Application Details
Applications for this Patient Services Administrator (Grade IV) opportunity should be submitted online through the official recruitment portal.
Employer: Our Lady’s Hospice & Care Services
Website: https://olh.ie/
Informal Enquiries:
Jennifer Dempsey – Patient Services Manager
Phone: 01 406 8790
Email: jdepmsey@olh.ie
Advertisement Source: Section 38
This job opportunity is open to both HSE and non-HSE applicants.
Proposed Interview Date: To be confirmed
Last Day to Apply: 26 May 2026 at 12:00 PM
