Job Overview
WHOOP is seeking an experienced Operations Manager Limerick professional to lead its Membership Services Days team. This hybrid leadership role is central to delivering exceptional member experiences across Ireland and the U.S., supporting teams handling app, hardware, data insights, and billing queries.
Reporting to the Senior Operations Manager, you will lead Team Managers and Membership Services Representatives (MSRs), driving performance, coaching future leaders, and continuously improving operational excellence within a fast-paced, data-driven environment.
Key Responsibilities
- Manage a hybrid team of 2–3 Team Managers, each overseeing 10–12 Membership Services Representatives.
- Lead, motivate, and develop high-performing teams while driving performance against key operational KPIs.
- Coach and mentor Team Managers, setting personal development plans and providing structured feedback.
- Collaborate with cross-functional stakeholders to ensure smooth operational alignment.
- Drive continuous improvement across operational systems, workflows, and AI-powered support tools.
- Partner with Learning & Development to identify training needs and coordinate relevant sessions.
- Conduct regular shadowing and quality assurance reviews to enhance service quality and efficiency.
- Handle member escalations effectively, ensuring timely and satisfactory resolutions.
- Work closely with People Operations (HR) on performance documentation and people management practices.
- Participate in recruitment processes and provide informed hiring recommendations.
Required Skills & Qualifications
- Minimum 3 years’ experience as an Operations Manager within a contact centre environment.
- Proven leadership track record delivering measurable operational results.
- Experience managing remote or hybrid teams is desirable.
- Strong coaching and mentoring capability with a passion for developing others.
- Excellent written and verbal communication skills.
- Highly organised with the ability to prioritise and perform under pressure.
- Advanced proficiency in Excel/Google Sheets with strong data analysis capabilities.
- Strategic thinker with the ability to translate strategy into tactical execution.
- Strong problem-solving and troubleshooting skills.
- Must be eligible to live and work in Ireland.
- Must be available to work in the Limerick office (1 remote day per week).
Salary, Benefits & Working Hours
Salary: Competitive pay
This is a hybrid position based in WHOOP’s Limerick office, with one scheduled remote working day per week and the remaining days onsite.
WHOOP offers a comprehensive total rewards package including competitive base salary, meaningful equity, and a strong benefits offering. Equity is a key component of compensation, aligning employees with the long-term growth and success of the company.
Location & Employer Information
This Operations Manager Limerick role is based in WHOOP’s office in Limerick, Ireland. Candidates must be prepared to relocate if necessary.
WHOOP is on a mission to unlock human performance by empowering members with deeper insights into their bodies and daily lives. The Membership Services team plays a critical role in delivering trusted, high-quality support that strengthens member relationships worldwide.
Employer Website: https://www.whoop.com/ie/en/
Application Details
Interested candidates should apply directly using the official application link below:
Apply for Operations Manager – Days
Last Day to Apply: 27 April 2026 at 10:00 AM
