Amazon Ireland Support Services Limited is seeking a dedicated Selling Partner Associate fluent in English and French to join their vendor support team. This fully remote position allows you to work from any province in Ireland while supporting Amazon’s global marketplace sellers and vendors through multiple communication channels.
Job Summary
As a Selling Partner Associate, you’ll be the primary contact point between international sellers/vendors and Amazon, providing expert support via phone, email, and chat. This role requires exceptional bilingual communication skills and the ability to navigate complex business processes while maintaining Amazon’s high standards for customer obsession. The position operates on rotating shifts Monday through Sunday, ranging from 7 AM to 10 PM.
Key Responsibilities
- Support global sellers and vendors across Amazon’s marketplace platform through phone, email, and chat channels
- Manage high-volume communications efficiently while maintaining quality standards and productivity metrics
- Navigate multiple software platforms to research seller accounts, review policies, and communicate effective solutions
- Demonstrate customer obsession by delivering exceptional service with genuine empathy and passion for helping partners
- Build sustainable relationships with sellers and vendors by consistently exceeding expectations
- Troubleshoot technical issues and provide comprehensive product guidance for Amazon’s selling platforms
- Document all interactions accurately according to standard operating procedures
Required Qualifications
Essential Requirements:
- C1/C2 proficiency in both English and French (written and verbal communication)
- Previous customer service experience in a professional environment
- Technical proficiency with Windows, Microsoft Office Suite (Word, Outlook, Excel)
- Strong communication skills with ability to use online collaboration tools effectively
- Flexibility for shift work including weekends and varying schedules
Preferred Qualifications:
- Contact center experience with proven track record in customer support
- Metric-driven performance history in high-volume environments
- Excellent listening skills with demonstrated empathy and problem-solving abilities
- Multitasking capabilities handling phone, chat, and email simultaneously
- Self-motivation and enthusiasm for continuous learning
What We Offer
- Competitive salary with performance-based incentives
- Private Healthcare Plan for you and your family
- Remote work flexibility from anywhere in Ireland
- Career development opportunities with internal growth paths and leadership programs
- Diverse and inclusive culture through Amazon’s affinity groups and communities
- Comprehensive training program with ongoing skill development
- Work-life balance despite rotating shifts with proper time management
- Equipment provided for home office setup
Working Arrangements
This position requires a suitable home office environment with high-speed internet (minimum 5Mb download/1Mb upload). Shifts are assigned after the training period and rotate across seven days including weekends. Full attendance is mandatory during the complete training duration with no time off or holidays permitted during this period.
Company Culture
Amazon Ireland prides itself on building a diverse, multicultural workforce where innovation and customer obsession drive success. Join a team that values ownership, invention, and simplification while working to be Earth’s most customer-centric company. Our inclusive environment empowers employees to deliver exceptional results through collaboration and continuous improvement.
Application Requirements
Before starting employment, successful candidates must have:
- High-speed internet connection meeting minimum requirements
- Dedicated home office space compliant with Amazon’s virtual contact center policy
- Right to work in Ireland without restrictions
- Flexibility to work assigned shifts after training completion
Equal Opportunity Statement
Amazon is an equal opportunities employer committed to building a diverse and inclusive workforce. We make recruiting decisions based on experience and skills, valuing passion for discovery, invention, and building. We welcome applications from all backgrounds and provide accommodations for candidates with disabilities throughout the hiring process.
Ready to Apply?
Join Amazon’s global support team and help sellers and vendors succeed on the world’s largest marketplace. This role offers exceptional career growth opportunities within a leading technology company.
Application Deadline: Open until filled
