Gearoid O Leary Computer Services is an established IT solutions provider based in Cork, serving a diverse range of clients across Munster. Due to continued business growth, we are seeking an experienced Level 2/3 IT Support Engineer to join our expanding team. This is a full-time, permanent position offering a competitive salary and the opportunity to work across multiple client environments.
About the Role
This role will suit an IT professional with strong technical ability and a proactive approach to problem-solving. The successful candidate will primarily be based in Macroom, Co. Cork, with travel to client sites across the county. You’ll be responsible for delivering high-quality technical support and implementing practical IT solutions that enhance business performance.
Key Responsibilities
- Provide Level 2/3 IT support to business clients both on-site and remotely.
- Install, configure, and troubleshoot Windows 10/11 in business environments.
- Manage Office 365, Outlook, and Exchange configuration and support.
- Carry out PC and laptop hardware repair, upgrades, and data transfers.
- Support network infrastructure, including cabling, patching, and Wi-Fi troubleshooting.
- Configure and maintain VPN connections for secure remote access.
- Provide remote support using RDP and TeamViewer.
- Manage client device replacements and ongoing system maintenance.
- Ensure client satisfaction through responsive, professional communication.
Required Qualifications
Essential
- Minimum of 5 years’ experience in a Level 2 IT Support or Field Engineer role.
- Strong knowledge of Microsoft Windows, Office 365, and networking fundamentals.
- Proficiency with VPN setup, RDP, and remote support tools (e.g., TeamViewer).
- Excellent troubleshooting, documentation, and customer service skills.
- Full clean driving licence (required for client visits).
- Valid work authorisation for Ireland (no visa sponsorship available).
Preferred
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
- Experience supporting small to medium business environments.
- Familiarity with backup, security, and endpoint management solutions.
What We Offer
- Salary: €30,000–€40,000 per year (DOE).
- Permanent, full-time position with local travel only.
- Professional growth opportunities within a well-respected IT provider.
- Supportive and collaborative work environment.
- Vehicle mileage and expenses covered for on-site visits.
Ready to Apply?
Closing Date: 3 November 2025, 12:00 PM (Irish Time).
Early applications are encouraged as shortlisting will occur on a rolling basis.
