Join St Columcille’s Hospital, part of the HSE Dublin and South East region, and play a key administrative role in patient and staff communication. This permanent full-time post is ideal for experienced clerical professionals within the health service looking to advance to a Grade IV Assistant Staff Officer position.
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About the Role
The Telephonist/Receptionist (Grade IV) supports the smooth operation of the hospital’s front-of-house and switchboard services. Working as part of the administration and management team, you will handle calls, greet visitors, and ensure efficient internal communication across departments.
Key Responsibilities
- Operate and manage the hospital telephone switchboard and reception desk.
- Respond promptly to public, patient, and staff enquiries.
- Manage mail, correspondence, and administrative documentation.
- Maintain accurate logs and communication records.
- Support hospital departments with scheduling and coordination.
- Ensure a welcoming, professional environment for all visitors.
- Uphold confidentiality, GDPR, and HSE communications policies.
Required Qualifications
Essential
- Existing employment within HSE, TUSLA, Section 38 Agency, or Statutory Health Agency (per WRC Agreement 161867).
- Minimum of two years’ administrative or clerical experience in a comparable setting.
- Proficiency in Microsoft Office Suite and hospital information systems.
- Excellent communication and multitasking skills.
Preferred
- Previous experience in a hospital or healthcare reception/switchboard role.
- Knowledge of HSE administrative structures and processes.
- Strong customer-service and problem-solving orientation.
What We Offer
- Permanent wholetime contract (HSE Dublin and South East).
- Salary in line with the HSE Grade IV (0558) scale (effective 1 August 2025):
€36,906 – €53,700 per annum (PPC scale, with LSIs as per Department of Health Circular 6/2025). - Comprehensive pension and leave entitlements under public-sector terms.
- Professional development and internal promotion opportunities.
Ready to Apply?
Applications are invited from eligible internal candidates only.
Closing date: 19 October 2025 at 17:00
Proposed interview date: End of October 2025
Informal enquiries: HR Department, St Columcille’s Hospital ???? [email protected]
