The Health Service Executive (HSE) Dublin and North East Region is seeking a dedicated Grade IV Clerical Officer to join our Obesity and Bariatrics Service at Connolly Hospital, Blanchardstown. This permanent part-time position offers excellent career development opportunities within Ireland’s national health service, supporting vital healthcare services for patients across North Dublin.
About the Role
This Grade IV Clerical Officer position provides essential administrative support to our Obesity and Bariatrics Service, ensuring smooth operation of outpatient services and optimal patient care. Working within our multidisciplinary healthcare team, you’ll play a crucial role in managing patient appointments, maintaining healthcare records, and supervising clerical staff while contributing to improved health outcomes for our community.
Key Responsibilities
- Manage outpatient appointment systems including booking appointments, recording outcomes, and reconciling clinic schedules to optimize patient flow
- Process and track patient referrals on administration systems, ensuring timely management in accordance with established KPIs and NTPF protocols
- Maintain comprehensive waiting lists and update referral status following clinical team triage, ensuring equity in service provision
- Supervise and coordinate clerical staff workload distribution, performance management, and team wellbeing within your remit
- Serve as primary liaison between clinical teams, patients, and external stakeholders, providing exceptional customer service
- Prepare and maintain patient healthcare records ensuring accuracy, confidentiality, and prompt availability when required
- Support administrative operations including correspondence, report preparation, meeting coordination, and deadline management
Required Qualifications
Essential Requirements
- Education: Leaving Certificate with Grade D minimum in five subjects including Mathematics and English/Irish, with Grade C higher level in three subjects, OR equivalent third-level qualification (Level 6 NFQ minimum)
- Experience: Minimum one year HSE secretarial/administrative experience in healthcare environment
- Technical Skills: Proficiency in Microsoft Office packages, database systems, and Hospital IT Systems
- Specialized Knowledge: Audio/Dictaphone typing experience and understanding of NTPF (National Treatment Purchase Fund) reports and Scheduled Care processes
- Communication: Excellent written and oral communication skills with proven customer service experience
Preferred Qualifications
- Experience with MS Teams scheduling and conferencing facilities
- Background in report preparation and data analysis using Microsoft Excel
- Experience working with internal and external healthcare stakeholders
- Professional document creation and correspondence management experience
- Understanding of health service organizational structure and key stakeholder relationships
What We Offer
- Competitive Salary: ā¬35,256 – ā¬54,370 per annum with long service increments (LSI)
- Work-Life Balance: 35-hour working week with flexible arrangements between 8am-8pm to meet service needs
- Comprehensive Benefits: Permanent employment with full HSE pension scheme membership
- Professional Development: Ongoing training opportunities and career progression within Ireland’s largest healthcare organization
- Annual Leave: Generous HSE annual leave entitlements outlined at job offer stage
- Job Security: Permanent position with opportunities for deployment across various departments for career development
Ready to Apply?
Join Ireland’s national health service and make a meaningful difference in patient care. This position closes on Wednesday, 13th August 2025 at 12:00 noon. Candidates will receive at least one week’s notice of interview dates.
For informal enquiries, contact Elaine O’Connor, Senior Operations Manager at [email protected]
Reference: CH 134.25
Location: Connolly Hospital, Blanchardstown, Dublin North
Contract: Permanent Part-time
Region: HSE Dublin and North East
