Job Overview
The Assistant Staff Officer Grade IV Galway position offers an exciting opportunity to join the busy Telephone Services team at Galway University Hospitals. This specified purpose wholetime role is based within a high-impact communications environment, supporting critical hospital operations across HSE West and North West.
This role is open to both HSE and non-HSE applicants and is ideally suited to experienced professionals who thrive in fast-paced Communication Hub or Switchboard settings.
Key Responsibilities
- Manage high volumes of inbound and outbound calls within a busy hospital switchboard environment.
- Operate and monitor communication systems to ensure efficient routing of urgent and routine calls.
- Provide accurate information and professional assistance to staff, patients, and the public.
- Respond promptly to emergency and priority communications in line with hospital protocols.
- Maintain detailed records and logs in accordance with HSE procedures.
- Support the wider Voice Communications team to ensure seamless service delivery.
- Adhere to data protection, confidentiality, and patient privacy standards.
Required Skills & Qualifications
- Demonstrated depth and breadth of experience working in a busy Communication Hub, Switchboard, or similar high-impact telephone environment.
- Excellent verbal communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise in a fast-paced setting.
- High level of accuracy and attention to detail.
- Competency in IT systems relevant to telecommunications and administration.
- Ability to remain calm and professional in emergency or high-pressure situations.
Salary, Benefits & Working Hours
- Salary aligned with HSE Grade IV (0558) pay scale in accordance with Department of Health consolidated salary scales.
- Specified Purpose Wholetime contract.
- Access to public service pension scheme.
- Annual leave entitlements in line with HSE policy.
- Opportunities for professional development within the Health Service Executive.
Location & Employer Information
This role is based at Galway University Hospitals, part of HSE West and North West, covering Donegal, Sligo, Leitrim, Roscommon, Mayo, and Galway. The hospital provides a comprehensive range of acute and specialist services and operates a centralised Voice Communications function supporting patient care and operational continuity.
The Assistant Staff Officer Grade IV Galway role plays a vital part in maintaining reliable hospital communications across departments and services.
Application Details
Applications for the Assistant Staff Officer Grade IV Galway role must be submitted online via the official recruitment portal:
Informal Enquiries:
- Ms. Angela Rowan, Voice Communications Manager – Email: Angela.Rowan@hse.ie | Mobile: 087 131 0051
- Ms. Martina Hegarty, Deputy Voice Communications Manager – Email: Martina.Hegarty@hse.ie | Mobile: 087 401 7328
Last Day to Apply: 15 April 2026 at 10:00 AM
