Company: SSE Airtricity
Location: Dublin & Belfast (Hybrid)
Salary: circa €35,000 / £28,190 + performance-related bonus + benefits
Contract: 12–15 Month Fixed-Term | Full-Time | Flexible First options
Closing Date: 5 November 2025 at 23:55 GMT
Start Dates: 1 December 2025 or 5 January 2026
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Electrify Your Career with SSE Airtricity
At SSE Airtricity, we’re leading the charge towards a Net Zero energy future—and we’re looking for motivated and customer-focused individuals to join our growing team.
As part of our major Billing and Customer Record Systems upgrade, we have exciting 12–15 month hybrid contract opportunities in Dublin and Belfast across Operations, Billing, Credit Control, and Energy Advisory functions.
If you thrive on problem-solving, teamwork, and customer excellence, this role offers the perfect opportunity to build your career in the energy sector while contributing to a more sustainable future.
About the Role
As a Customer Service & Operations Advisor, you’ll play a key role in ensuring the smooth operation of SSE Airtricity’s customer experience. You’ll handle a mix of administrative and service tasks that directly support our billing, credit, and operational systems. This position is ideal for detail-oriented professionals who enjoy working collaboratively to deliver meaningful results for both customers and colleagues.
Key Responsibilities
- Manage day-to-day customer and operational queries, ensuring all cases are followed through to completion.
- Accurately process data, invoices, and customer records in line with company standards.
- Communicate professionally with customers and internal teams via phone, email, and digital channels.
- Support system transition activities during major digital upgrades by identifying and resolving issues promptly.
- Collaborate cross-functionally to maintain a seamless customer experience.
- Contribute to continuous improvement by identifying opportunities to enhance processes and workflows.
Required Qualifications
Essential
- Strong organisational and administrative skills with excellent attention to detail.
- Clear and confident communication skills—both written and verbal.
- Experience handling data, billing, or customer account information.
- A proactive and adaptable attitude in a fast-paced environment.
- A genuine passion for customer service and teamwork.
Preferred
- Experience in energy, utilities, or financial services.
- Familiarity with CRM or billing software.
- Knowledge of credit control processes or digital transformation projects.
What We Offer
- Competitive salary: circa €35,000/£28,190 plus a performance-related bonus.
- Generous benefits:
- 34+ days’ holiday (with the option to buy more)
- Enhanced maternity, paternity, and adoption leave
- Market-leading pension (from 6% contributions)
- Private healthcare, gym, and wellbeing discounts
- Flexible working options and “Flexible First” culture
- Sharesave scheme, interest-free loans, and Cycle to Work
- 24/7 Employee Assistance Programme and counselling support
- An inclusive, supportive workplace where everyone can thrive.
Ready to Apply?
Deadline: Wednesday, 5 November 2025 at 23:55 GMT
Interview Dates: Weeks commencing 20 October 2025
Start Dates: 1 December 2025 and 5 January 2026
