Children’s Health Ireland (CHI) is recruiting an Electronic Health Record (EHR) Application Analyst/Principal Trainer (Grade V) to support the implementation and optimisation of CHI’s digital health systems. Based at La Touche House in the IFSC, Dublin 1, this Specified Purpose Wholetime role will play a key part in delivering safe, efficient and user-friendly EHR tools for clinical and administrative staff. The post is open to both HSE and non-HSE applicants and is advertised via the HSE on behalf of CHI, a Section 38 publicly funded organisation.
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Key Responsibilities
• Configure, test and support EHR applications to meet clinical, operational and administrative requirements across Children’s Health Ireland.
• Act as a principal trainer for EHR end users, designing, delivering and continuously improving classroom, virtual and on-the-job training.
• Develop and maintain high-quality training materials, user guides, quick-reference resources and e-learning content for multidisciplinary staff.
• Support system go-lives, upgrades and optimisation cycles, including floor-walking, at-the-elbow support and post-implementation follow-up.
• Collaborate with clinical, ICT and management stakeholders to capture requirements, map workflows and translate them into safe and effective EHR configurations.
• Troubleshoot and resolve application issues, liaising with ICT, vendors and local champions to minimise disruption to patient care.
• Participate in testing activities, including creating and executing test scripts, documenting results and supporting defect resolution.
• Monitor training attendance, user feedback and EHR adoption metrics, recommending targeted interventions to improve system usage and data quality.
• Contribute to governance structures, documentation standards and change control processes related to EHR configuration and training.
• Promote best practice in digital health, information governance, data protection and patient confidentiality in all aspects of system use and training.
Required Skills & Qualifications
• Relevant third-level qualification in ICT, health informatics, education/training, or a related discipline, or equivalent experience.
• Experience working with Electronic Health Records or other large clinical/ICT systems in a healthcare, public sector or similar complex environment.
• Proven experience in delivering training to adult learners, ideally in a healthcare or ICT context (classroom, virtual and/or blended formats).
• Strong analytical and problem-solving skills, with the ability to understand clinical workflows and translate them into practical system solutions.
• Excellent communication and interpersonal skills, with confidence in engaging clinicians, managers, administrative staff and ICT colleagues.
• High level of proficiency in standard office and collaboration tools, with the ability to produce clear, user-focused training and support materials.
• Strong organisational skills with the ability to manage competing priorities, meet deadlines and support project milestones.
• Demonstrated commitment to high-quality patient care, information governance and data protection standards.
• Ability to work both independently and as part of a multidisciplinary project team in a fast-paced change environment.
Salary, Benefits & Working Hours
• Salary will be aligned with the HSE Grade V (0566) clerical/administrative scale in accordance with the Department of Health consolidated salary scales (1 August 2025).
• Employment type: Specified Purpose Wholetime (full-time, fixed-term).
• Standard public health service leave, pension and other benefits will apply as per the employing organisation’s terms and conditions.
• The role is primarily Monday–Friday, with flexibility required at key project phases (e.g. go-lives, training blocks, system upgrades).
Location & Employer Information
• Employer: Children’s Health Ireland (Section 38 publicly funded organisation).
• Primary base: La Touche House, IFSC, D01 R5P3, Dublin 1, Ireland.
• This post is advertised by the HSE on behalf of CHI; the role is not a direct HSE position and the terms and conditions may differ from standard HSE contracts.
• CHI provides acute paediatric services and is implementing an EHR to support safe, high-quality, integrated care for children and young people.
Application Details
• Reference: 88607
• Date posted: 13 November 2025
• Closing date: 28 November 2025 at 12:00 (noon).
• How to apply: Submit your application online via the Apply link below:
– Apply URL: https://www.rezoomo.com/job/88607
• Contact: For recruitment or role-related queries, you may contact CHI’s recruitment partner at [email protected].
• This vacancy is open to both HSE and non-HSE applicants. Early application is advised as late or incomplete applications may not be accepted.
Additional Information / FAQs
• Is this a HSE job?
– No. The role is with Children’s Health Ireland (a Section 38 funded organisation). The HSE is advertising on behalf of CHI.
• Is previous EHR experience essential?
– Previous hands-on experience with EHRs or large clinical/ICT systems is highly desirable, alongside strong training or application support experience.
• Is hybrid or remote working available?
– The role is primarily on-site in Dublin to support implementation, training and go-live activities. Any flexible or hybrid arrangements will follow CHI policies.
