ICT Services Ireland is seeking a proactive Service Desk Analyst to join its Dublin South operations. This role is ideal for an IT support professional who enjoys troubleshooting, customer interaction, and working within a managed services environment.
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You will be the first point of contact for clients, providing high-quality technical support while contributing to service excellence and continuous improvement.
Key Responsibilities
• Provide first-line technical support via phone, email, and ticketing systems
• Log, track, and resolve incidents and service requests in line with SLAs
• Troubleshoot hardware, software, and network issues
• Escalate complex issues to second-line support when required
• Maintain accurate documentation and knowledge base articles
• Deliver excellent customer service at all times
• Assist with system updates, onboarding, and routine IT tasks
Required Skills & Qualifications
• Previous experience in an IT support or service desk role
• Strong knowledge of Windows OS, Microsoft 365, and basic networking
• Familiarity with ticketing systems and ITIL principles
• Excellent communication and customer service skills
• Ability to prioritise workload in a fast-paced environment
• Relevant IT qualification or equivalent experience (desirable)
Salary, Benefits & Working Hours
• Salary: Competitive, based on experience
• Working Hours: Full-time, Monday to Friday
• Benefits include:
• Professional development opportunities
• Supportive team environment
• Exposure to a broad range of client technologies
Location & Employer Information
• Location: Dublin South, Ireland
• Employer: ICT Services Ireland
• ICT Services Ireland is a leading managed IT services provider, supporting businesses with reliable, secure, and scalable technology solutions.
Last Day to Apply: 9 February 2026 at 10:00 AM
