Assistant Staff Officer – Telephonist/Receptionist – Dublin South | St Columcille’s Hospital

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St Columcille’s Hospital in Loughlinstown, Co. Dublin, part of the HSE Dublin South East region, is seeking applications for the position of Assistant Staff Officer (Grade IV) – Telephonist/Receptionist. This permanent whole-time opportunity is open only to current employees of the HSE, TUSLA, Section 38 agencies, or statutory health agencies under WRC Agreement 161867.

About the Role

The Assistant Staff Officer (Telephonist/Receptionist) will provide high-quality administrative and front-of-house support at St Columcille’s Hospital. The role involves managing telephone communications, greeting visitors, and assisting in general clerical functions to ensure efficient service delivery within the hospital’s administrative department.

Key Responsibilities

  • Operate and manage the hospital’s telephone switchboard and reception area.
  • Provide administrative support to hospital departments as required.
  • Respond professionally to patient, visitor, and staff enquiries.
  • Maintain accurate records and logs of communications.
  • Support the implementation of HSE administrative policies and procedures.
  • Ensure a courteous, efficient, and confidential reception service.
  • Collaborate with multidisciplinary teams to support hospital operations.

Required Qualifications

Essential

  • Current employment with the HSE, TUSLA, Section 38 agency, or statutory health agency.
  • Minimum of one year’s administrative or clerical experience in a healthcare or public service setting.
  • Proficiency in Microsoft Office and administrative systems.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to handle sensitive information confidentially.

Preferred

  • Previous experience as a Telephonist/Receptionist in a hospital or healthcare environment.
  • Knowledge of HSE systems such as SAP or Healthmail.
  • Strong customer service orientation and multitasking skills.

What We Offer

  • Salary: As per HSE Grade IV pay scale (effective 1 August 2025)€34,617 to €51,261 per annum (as per Department of Health Consolidated Pay Scales, Circular 6/2025).
  • Permanent whole-time contract with public sector pension benefits.
  • Access to ongoing professional development opportunities.
  • Supportive and inclusive work environment within the HSE Dublin South East network.

Ready to Apply?

Applications must be submitted by Sunday, 19 October 2025 at 5:00 PM.
Proposed interview date: End of October 2025.
For informal enquiries, contact HR Department, St Columcille’s Hospital at hr.sch@hse.ie.

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