Experienced Hotel Reservations Agent in Malahide
- Salary
- Not stated
- Contract
- Other
- Sector
- Public
- Closes
- 29 Nov 2026
About the Role
The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.
Featuring 201 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.
Experience dining at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. Discover The Marksman Bar, our stylish new spot for drinks and catch-ups. Savour Afternoon Tea in the Bianconi Lounge, or relax with great food in Southbank Bar.
We also have an award-winning Arena Health and Fitness Club with 21-meter swimming pool, jacuzzi, steam room, sauna and state of the art gymnasium.
Details
Location: Malahide, Co. Dublin, Ireland
Contract Type: Permanent, Full time
Closing date: 29 Nov 2026
Sector: public sector
Requirements
Skills and attributes:
- Administration
- Fast-Paced, Independent Thinker
- Communication skills
- Reservations
- Attention to Detail
Main Responsibilities:
- Managing reservations
- Supporting reservation agents with individual reservations/enquiries
- Adhering to hotel SOPS and company policies
- Ensure the highest level of customer service at all times
- Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.
- Assisting in maintaining accurate inventory control for rooms
- Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back
- Assisting Manager with departmental reporting for both properties
- Managing rate codes, group booking platform and systems utilisation
- Supporting Departmental Manager with day to day running of department for both properties.
The ideal candidate will have:
- Previous experience in a similar role in a hotel environment
- Ability to prioritize in a fast-paced environment
- Accuracy & strong attention to detail
- Flexibility in day-to-day job demands
- Standards driven & customer focused
- Excellent organisational and communication skills
- Work well within a team environment and also be able to use own initiative
How to Apply
Apply by 29 Nov 2026.
Frequently asked
- What are the main responsibilities of the Hotel Reservations Agent?
- Main responsibilities include managing reservations, supporting reservation agents with individual reservations/enquiries, adhering to hotel SOPs and company policies, ensuring the highest level of customer service, contributing to yield management, maintaining accurate inventory control for rooms, utilising the hotel direct CMS, OTA extranets and channel manager, assisting with departmental reporting, managing rate codes, group booking platform and systems utilisation, and supporting the Departmental Manager with day-to-day running of the department.
- What skills and attributes are required for this role?
- Required skills and attributes include administration, fast-paced independent thinking, communication skills, reservations, and attention to detail.
- What are the perks of joining the team?
- Perks include meals on duty, complimentary parking on site, free use of Arena Fitness Gym, staff, family & friends discounts across the FBD Hotels Group, FBD Insurance 15% Discount, Taxsaver Scheme & Cycle to Work Scheme, Cash Saving Scheme – Save as You Earn, ‘Refer a Friend’ bonus scheme, and Colleague Discounted Dry Cleaning Service.