Front of House Assistant in Ballyfin

About the Role

Ballyfin is a 5-star luxury country house hotel in the heart of Ireland at the foot of the Slieve Bloom Mountains. In 2024, we are one of only two Irish properties to be awarded 3 Michelin Keys by the Michelin Guide.

The Ballyfin Estate spans 614 acres and is full of history, tranquility and great natural beauty. With only 20 Bedrooms, and a private one bedroom Gardeners Cottage, the house has long been admired as the most lavish Regency mansion in Ireland. Having opened in May 2011 after 8 years of restoration, we offer the very best of Irish hospitality in the most beautiful surroundings imaginable.

Our 5 star luxury property offers the perfect place for a break from the modern world and offers discretion and privacy like few other destinations.

This is an exciting opportunity to join a 5 star award winning team.

Reporting to our Front of House Manager, this role will be dedicated to ensuring that each guest that arrives at Ballyfin feels genuinely welcomed, carefully supported, and attentively looked after from the moment they make their reservation to the moment we bid them farewell.

True luxury is felt in the details, and this position requires an exceptional eye for those details, along with intuitive communication, impeccable timing, and a refined ability to anticipate needs before they are expressed.

The goal is simple: to make every stay at Ballyfin feel effortless, uniquely tailored, and deeply memorable — the kind of experience that lingers long after departure.

This is a full-time permanent position, working 5 days over 7, Monday to Sunday.

Requirements

Skills and attributes

• Team Player
• Exceptional Customer Service
• Exceptional Attention to Detail

Details

Location: Ballyfin, County Laois, Ireland

Contract Type: Full-time, Permanent

Closing date: 5 Nov 2026, 22:59

Fluent English

Key Responsibilities

Guest Communication & Pre-Arrival Preparation

• Proactively reach out to guests ahead of their arrival to gain a detailed understanding of their plans, preferences, personal tastes, and any special requirements.
• Curate and arrange every element of the stay in advance — ensuring a seamless, elegant, and highly personalised experience from the very first moment of contact.

Front of House Operations

• Oversee the daily operations of the Front of House desk with the calm confidence, grace, and precision expected in a luxury estate environment.
• Manage all enquiries to Ballyfin’s exacting standards, offering clear, thoughtful, and impeccably presented information that reflects the estate’s refined character.

Guest Experience & In-House Support

• Coordinate and introduce the in-house activities and unique experiences available at Ballyfin, tailoring each recommendation to suit the preferences
• Attend to all guest requests with discretion, warmth, and impeccable timing, ensuring every moment feels effortless and personally attended to.
• Proactively anticipate guest needs — often before they are voiced — ensuring a level of intuitive service that creates a genuine sense of ease, comfort, and quiet luxury.