ICT Operations Lead in Wicklow
- Salary
- €58,477–€71,441 / year
- Contract
- Other
- Sector
- Public
- Closes
- 30 Sept 2026
About the Role
Sunbeam House Services (SHS) take pride in supporting people with intellectual disabilities and complex needs to have choice and control over their lives. We offer a range of supports tailored to individual needs. We are a rights-based organisation and recognise that every person we support is unique and a valued member of society.
Be the technology leader behind services that change lives. At Sunbeam House Services (SHS), technology is more than infrastructure, systems and security. It helps us empower adults with intellectual disabilities to live safe, meaningful and independent lives in their communities. We are now seeking an experienced ICT Operations Lead to join our team and play a key role in delivering secure, reliable and innovative ICT services that support our mission every day.
What You'll Do
- Lead the day-to-day operation, security and reliability of ICT services across multiple locations
- Act as the senior escalation point for complex technical issues
- Manage and enhance Microsoft 365, SharePoint, Entra ID and Intune environments
- Drive cyber security, access management, disaster recovery and business continuity
- Support major ICT projects and system implementations
- Collaborate with leaders, service managers and external ICT partners to improve service delivery
- Continuously identify opportunities to improve systems, processes and user experience
Requirements
You may be the right fit if you have:
- Significant experience in ICT operations, infrastructure or systems administration
- Advanced Microsoft 365 administration skills
- Strong knowledge of cyber security, identity management and information governance
- Experience supporting complex multi-site environments
- A passion for troubleshooting, problem-solving and continuous improvement
- The ability to explain technical concepts clearly to non-technical colleagues
- A collaborative approach and commitment to delivering excellent customer service
Details
- Location: Bray or Arklow, Co. Wicklow, with travel across SHS locations
- Contract Type: Permanent, Full time
- Salary: €58,477 - €71,441
- Closing date: 30 Sept 2026, 22:59
- Fluent English
Documents & Campaign Information
Frequently asked
- What are the main responsibilities of the ICT Operations Lead?
- The ICT Operations Lead will lead the day-to-day operation, security and reliability of ICT services across multiple locations, act as the senior escalation point for complex technical issues, manage and enhance Microsoft 365, SharePoint, Entra ID and Intune environments, drive cyber security, access management, disaster recovery and business continuity, support major ICT projects and system implementations, collaborate with leaders, service managers and external ICT partners to improve service delivery, and continuously identify opportunities to improve systems, processes and user experience.
- What qualifications and experience are required for the ICT Operations Lead position?
- The ICT Operations Lead should have significant experience in ICT operations, infrastructure or systems administration, advanced Microsoft 365 administration skills, strong knowledge of cyber security, identity management and information governance, experience supporting complex multi-site environments, a passion for troubleshooting, problem-solving and continuous improvement, the ability to explain technical concepts clearly to non-technical colleagues, and a collaborative approach and commitment to delivering excellent customer service.
- Where is the ICT Operations Lead role located?
- The ICT Operations Lead role is based in Bray or Arklow, Co. Wicklow, with travel across SHS locations.