Sales & Customer Service Team Leader in Thurles
- Salary
- €30,000–€32,000 / year
- Contract
- Other
- Sector
- Public
- Closes
- 13 Nov 2026
About the Role
Greyhound Racing Ireland (GRI) | Rásaíocht Con Éireann (RCÉ) is a commercial semi-state body responsible for the control and development of greyhound racing in the Republic of Ireland. Our organisation is much more varied than you might expect. Across our stadia and operations nationwide, our people work in Racing Operations, Sales, Customer Service, Hospitality and Events, Food & Beverage, Tote and Wagering, Marketing, Finance, HR, IT, Facilities and other support services.
GRI licenses greyhound tracks across the Republic of Ireland, directly operates a number of stadia and provides Tote betting services across the industry.
Joining GRI means becoming part of a diverse, nationwide organisation, where no two areas of the business are quite the same and where our teams work together to deliver racing, entertainment, hospitality and customer experiences across Ireland.
As Team Leader, you’ll combine hands-on sales and customer service with supporting and motivating the team. You’ll help customers find the right entertainment, hospitality and dining experiences while keeping the Sales Centre running smoothly.
Location: Thurles, Co. Tipperary
Hours: Full-time, 37.5 hours | Monday–Saturday roster | Typically one Saturday per month
What you’ll do:
- Turn customer enquiries into bookings and sales.
- Support and guide the Sales Centre team day to day.
- Help keep service, booking and customer care standards high.
- Handle customer queries and escalations with confidence.
- Coordinate with our stadium teams to deliver great customer experiences.
- Support sales activity, promotions and follow-ups.
- Coach new and existing team members.
Requirements
What you’ll bring:
- Experience in sales, customer service or reservations.
- Great communication and people skills.
- A positive, organised and hands-on approach.
- Confidence supporting colleagues and solving problems.
- Strong attention to detail and good systems skills.
- Team leader or coaching experience is an advantage.
Details
Salary: €30,000–€32,000 per year
Closing date: 13 Nov 2026, 23:59
How to Apply
Attachments: GRI_Sales___Customer_Service_Team_Leader.pdf
Documents & Campaign Information
Frequently asked
- What are the main duties of the Sales & Customer Service Team Leader role?
- The main duties include turning customer enquiries into bookings and sales, supporting and guiding the Sales Centre team, maintaining high service standards, handling customer queries, coordinating with stadium teams, supporting sales activities, and coaching team members.
- What skills and experience are required for this role?
- The role requires experience in sales, customer service, or reservations, strong communication and people skills, a positive and organised approach, confidence in supporting colleagues, attention to detail, and good systems skills. Team leader or coaching experience is an advantage.
- What are the working hours for this position?
- The position is full-time, 37.5 hours per week, with a Monday–Saturday roster, typically including one Saturday per month.