Experienced Hotel Reception Supervisor in Malahide
- Salary (indicative scale)
- €52,513–€62,797 / year
- Contract
- Other
- Sector
- Public
- Closes
- 19 Nov 2026
About the Role
The Hotel Reception Supervisor is responsible for supporting the smooth and efficient operation of the Front Office while delivering an exceptional guest experience. Working closely with the Front Office Manager and wider management team, the Reception Supervisor will lead and support the Reception team, ensuring high standards of service, professionalism and attention to detail are maintained at all times.
- Supervise and support the Reception team during daily operations.
- Lead by example and ensure a warm, professional and welcoming service is provided to all guests.
- Assist with guest check-ins and check-outs, ensuring the process is efficient and accurate.
- Handle guest queries, requests and complaints professionally and ensure appropriate follow-up.
- Support the team with reservations, room allocations, amendments and cancellations.
- Monitor daily arrivals and departures, VIP guests and special requests.
- Ensure all guest accounts, payments and cash-handling procedures are completed accurately.
- Liaise with Housekeeping, Reservations, Food & Beverage, Maintenance and other departments to ensure smooth hotel operations.
- Complete and communicate shift handovers effectively.
- Ensure Reception procedures, hotel standards and company policies are consistently followed.
- Assist with training, coaching and onboarding of new Reception team members.
- Support the Front Office Manager with staff performance and development.
- Monitor the presentation of the Reception area and ensure it is maintained to a high standard.
- Promote hotel facilities, services and local attractions to guests.
- Identify opportunities to maximise revenue through upgrades and additional hotel services.
- Deal with operational issues promptly and escalate matters to management when required.
- Assist with opening and closing procedures.
- Ensure all health and safety, security and GDPR procedures are followed.
- Complete relevant reports and administrative duties accurately.
- Support the Front Office Manager and Management team with daily operational requirements.
- Carry out any other reasonable duties required to support the successful operation of the hotel.
Requirements
- Previous experience in a hotel Reception/Front Office role is essential.
- Previous supervisory experience within a hotel environment is highly desirable.
- Strong knowledge of Front Office and hotel operations.
- Excellent communication and interpersonal skills.
- Strong leadership and team-management abilities.
- Excellent customer service skills with a genuine passion for hospitality.
- Confident dealing with guest complaints and challenging situations.
- Excellent organisational and problem-solving skills.
- Good attention to detail and ability to work under pressure.
- Experience using hotel PMS systems and general computer systems.
- Strong cash-handling and administrative skills.
- Professional, positive and approachable attitude.
- Ability to work independently and as part of a team.
- Flexible availability, including evenings, weekends and public holidays.
Details
Location: Malahide, Co. Dublin, Ireland
Contract type: Full time, Permanent
Salary: Indicative HSE pay scale for this grade, effective Jun 2026: €52,513–€62,797 per year.
Closing date: 19 Nov 2026
How to Apply
Who We Are
The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.
Featuring 201 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.
Experience dining at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. Discover The Marksman Bar, our stylish new spot for drinks and catch-ups. Savour Afternoon Tea in the Bianconi Lounge, or relax with great food in Southbank Bar.
We also have an award-winning Arena Health and Fitness Club with 21-meter swimming pool, jacuzzi, steam room, sauna and state of the art gymnasium.
Frequently asked
- What are the key responsibilities of the Hotel Reception Supervisor?
- The key responsibilities include supervising and supporting the Reception team, handling guest check-ins and check-outs, managing guest queries and complaints, monitoring daily arrivals and departures, and ensuring smooth hotel operations.
- What qualifications and skills are required for this role?
- Previous experience in a hotel Reception/Front Office role, strong knowledge of Front Office and hotel operations, excellent communication and interpersonal skills, strong leadership and team-management abilities, and the ability to work under pressure.
- What are the benefits of working at the Grand Hotel Malahide?
- Benefits include competitive salary, flexible working arrangements, opportunities for training and development, meals on duty, staff and family discounts, and access to the award-winning gym and leisure facilities.
- Where is the job located?
- The job is located in Malahide, Co. Dublin, Ireland.
- What is the closing date for applications?
- The closing date for applications is 19 Nov 2026.