Sales and Customer Service Executive in Dublin
- Salary
- €30,000–€35,000 / year
- Contract
- Other
- Sector
- Public
- Closes
- 18 Nov 2026
About the Role
Greyhound Racing Ireland (GRI) is a commercial semi-state body responsible for the control and development of greyhound racing in the Republic of Ireland. We operate stadia nationwide and provide services including Racing Operations, Sales, Customer Service, Hospitality, Events, Food & Beverage, Tote and Wagering, Marketing, Finance, HR, IT, Facilities and support services.
We are seeking a proactive and customer-focused Sales & Customer Service Executive to support sales growth and deliver an exceptional customer experience at Shelbourne Park Greyhound Stadium in Dublin.
Working closely with the Regional Sales Manager, you will:
- Manage customer enquiries via phone, email, and in person.
- Convert enquiries into confirmed bookings through proactive follow-up.
- Prepare quotations and booking proposals.
- Manage bookings accurately through booking and CRM systems.
- Process payments and assist with account queries.
- Conduct venue tours for prospective clients, fundraising groups and event organisers.
- Showcase the stadium’s facilities and hospitality offerings.
- Assist with planning and administration of events and hospitality bookings.
- Prepare tickets, guest lists, schedules and event documentation.
- Coordinate customer requirements with operational departments.
- Support customers during events and race nights when required.
- Provide administrative support to stadium management and wider teams.
- Maintain accurate records and documentation.
This is a full-time, stadium-based role working 37.5 hours per week, typically Monday to Friday. Flexibility is required, with occasional evening and weekend work to support race nights and events. Advance notice will be provided wherever possible.
Requirements
Essential Skills & Experience
- Experience in customer service, sales support, hospitality, events, or administration.
- Excellent communication and interpersonal skills.
- Strong organisational skills with exceptional attention to detail.
- Comfortable interacting with customers and conducting venue tours.
- Proficient in Microsoft Office applications.
- Ability to manage multiple priorities in a fast-paced environment.
- Self-motivated, proactive and customer-focused.
Desirable
- Experience using CRM, reservation, or booking systems.
- Experience within hospitality, events, leisure, or entertainment sectors.
Details
- Location: Shelbourne Park Greyhound Stadium, Dublin
- Department: Stadium & Commercial Operations
- Reports to: Regional Sales Manager
- Contract Type: Full-time, Permanent
- Hours: 37.5 hours per week
- Salary: €30,000–€35,000 per year
- Closing Date: 18 Nov 2026, 23:59
How to Apply
To apply for this role, please submit your application before the closing date of 18 Nov 2026, 23:59.
Documents & Campaign Information
Frequently asked
- What are the key duties of the Sales and Customer Service Executive role?
- The role involves managing customer enquiries, converting enquiries into bookings, preparing quotations, processing payments, conducting venue tours, assisting with event planning and administration, maintaining records, and providing administrative support to stadium management.
- What skills and experience are required for this position?
- Essential skills include experience in customer service, sales support, hospitality, events, or administration, excellent communication and interpersonal skills, strong organisational skills, proficiency in Microsoft Office, and the ability to manage multiple priorities. Desirable experience includes using CRM or booking systems and working in hospitality or events sectors.
- Where is this role based?
- This role is based at Shelbourne Park Greyhound Stadium in Dublin.
- What is the salary range for this position?
- The salary range is €30,000–€35,000 per year.
- What is the closing date for applications?
- The closing date for applications is 18 Nov 2026, 23:59.