Service Administrator - Donegal in Letterkenny
- Salary
- €29,010–€44,697 / year
- Contract
- Other
- Sector
- Public
- Closes
- 25 Sept 2026
About the Role
Jigsaw, the National Centre for Youth Mental Health, seeks a Service Administrator for its Letterkenny, County Donegal location. This is a full-time, permanent position.
The Service Administrator will serve as the first point of contact for young people, providing information and directing them to support staff. The role involves day-to-day administration support, managing travel arrangements, organizing meetings, and maintaining office equipment. The administrator will also handle financial administration tasks, update social media, and promote Jigsaw’s mission and values.
Requirements
Essential Criteria:
- A minimum of three years office administration experience in a front of house position.
- A relevant third level degree and a minimum of two years post-qualification experience.
Communication Skills:
- Strong communication skills (both verbal and written).
- Experience of dealing with people on the telephone and an ability to empathise particularly with young people.
- Ability to participate actively as part of a team in producing good quality work and to seek help from and provide help to others.
- Being confident in sharing clear, accurate information in a helpful manner.
- Good interpersonal skills.
- Awareness of the absolute importance of confidentiality in a project of this nature.
Administration Skills:
- Good organisational and administration skills with careful attention to detail.
- You will have a proficient level of computer literacy and are competent in MS office, Office 365, Microsoft Teams, Zoom and SharePoint.
- Some experience of marketing and social media, either through education, work or volunteering.
- Capacity to complete work in a timely and accurate manner.
- Ability to pay attention to detail and to take responsibility for ensuring that work is completed to a high standard.
Desirable Criteria:
- Experience working in human services/charity sector
- A relevant degree or other administrative qualification ( FETAC level 5 or above)
- A knowledge and understanding of the Jigsaw model of service to young people.
- A passion for improving youth mental health systems and services and a strong desire to change how communities, service providers and young people work together to promote positive youth mental health.
- Flexibility and willingness to learn new ways of working.
- Ability to manage and prioritise own workload and work with initiative and creativity.
- Capacity to work both on their own and as part of a team.
- Reliability and good time keepings.
Details
Location: Letterkenny, County Donegal, Ireland
Salary: €29,010–€44,697 per year
Closing date: 25 Sept 2026
Interview date: 8 Oct 2026
Contract type: Permanent, full-time
Who to contact for enquiries: [email protected]
How to Apply
Please complete all fields of the application form. Incomplete application forms will not be considered. All documentation received by Jigsaw will be processed in accordance with the Data Protection Acts, 1988 and 2003 General Data Protection Regulation (GDPR; 2018).
Frequently asked
- What are the primary responsibilities of the Service Administrator?
- The primary responsibilities include providing a first point of contact for young people, day-to-day administration support, managing travel arrangements, organizing meetings, maintaining office equipment, handling financial administration tasks, updating social media, and promoting Jigsaw’s mission and values.
- What are the essential criteria for this role?
- Essential criteria include a minimum of three years office administration experience in a front of house position or a relevant third level degree and a minimum of two years post-qualification experience.
- What are the desirable criteria for this role?
- Desirable criteria include experience working in human services/charity sector, a relevant degree or other administrative qualification (FETAC level 5 or above), a knowledge and understanding of the Jigsaw model of service to young people, a passion for improving youth mental health systems and services, flexibility and willingness to learn new ways of working, ability to manage and prioritise own workload, capacity to work both on their own and as part of a team, and reliability and good time keeping.
- What is the location and salary for this role?
- The role is based in Letterkenny, County Donegal, Ireland. The salary range is €29,010–€44,697 per year.
- What are the benefits of this role?
- Benefits include a defined pension contribution scheme, 10% discount on Laya Healthcare, 25 days annual leave, comprehensive annual CPD schedule, flexible working options, and financial support for further education.